If you are in need of food assistance, please click here.

As the COVID-19 health crisis continues to evolve and the number of cases increases daily, we want to let you know about the steps and precautions being implemented at The Food Bank of Waterloo Region to ensure the health and safety of staff, volunteers, and the community.

These healthy and safety measures allow us to ensure the continued delivery of essential services throughout our community, ensuring no one goes hungry during COVID-19 and beyond.

We continue to maintain the highest standard of cleanliness and have regular cleaning protocols in place to ensure clean, and hygienic spaces for staff, and volunteers. This includes adhering to the following measures:

• Mandatory COVID-19 screen for all staff, volunteers, and visitors to be completed prior to accessing The Food Bank facilities.
• All staff, and volunteers must wear personal protective equipment when in personal workspaces, and face shields are required when social distancing cannot be maintained.
• Additional hand sanitizer and soap available throughout the building.
• Increased cleaning of high-touch surfaces, such as handles, doors, etc.
• Ongoing awareness, education, and communication about COVID-19, effective handwashing and respiratory hygiene
• Volunteers and visitors are encouraged to educate and take care of themselves – practice effective handwashing and good respiratory hygiene.
• Working with the 100+ community programs and agency partners – as part of the Community Food Assistance Network – to ensure continued support and service delivery to those who need food assistance.

We are continuing to monitor and assess this rapidly evolving situation, with updates from Region of Waterloo Public Health, Public Health Agency of Canada and the Ministry of Health and have emergency and Business Continuity Plans in place, that we are executing as needed. The Community Food Assistance Network is an integral part of the Regional Emergency plans during this health crisis.

If you are in need of food assistance, please visit our vital services page.

If you have any questions or concerns regarding COVID-19, we encourage you to contact the Region of Waterloo Public Health or visit their website at: regionofwaterloo.ca/covid19.