About
Ethical Food Banking Code
Ethical Food Banking Code Member Agreement
The Ethical Food Banking Code
Food Banks Canada, its Members (provincial associations), Affiliate Member food banks and associated agencies believe that everyone in Canada has the right to physical and economic access, at all times, to sufficient, safe and nutritious food which meets their dietary needs and food preferences.
As an Affiliate Member of Food Banks Canada, The Food Bank of Waterloo Region will:
- Provide food and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, colour, religion, sex, sexual orientation, income source, age or mental or physical ability.
- Treat all those who access services with the utmost dignity and respect.
- Implement best practices in the proper and safe storage and handling of food.
- Respect the privacy of those served, and will maintain the confidentiality of personal information.
- Not sell donated food.
- Acquire and share food in a spirit of cooperation with other food banks and food programs.
- Strive to make the public aware of the existence of hunger, and of the factors that contribute to it.
- Recognize that food banks are not a viable long-term response to hunger, and devote part of their activities to reducing the need for food assistance.
- Represent accurately, honestly and completely their respective mission and activities to the larger community.
Feedback
If you have feedback or want to share your experience with food assistance services supported by The Food Bank of Waterloo Region, you can reach out to Food Banks Canada Customer Experience Hotline at 1.877.280.0329 or email complaints@foodbankscanada.ca. You can also contact The Food Bank of Waterloo Region directly. Your input is valuable to us!