Contact Us

The Food Bank of Waterloo Region
50 Alpine Court
Kitchener, ON N2E 2M7

Tel: 519.743.5576

Fax: No Fax

Building hours:
Monday to Friday: 8:30 a.m.–4:30 p.m.
Closed on holidays and weekends

Centralized Food Assistance Outreach line hours:
Monday to Friday: 9 a.m.–noon
Closed on holidays and weekends
Note: If you are calling after hours, please leave a message and a team member will call you back within one business day.

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If you are visiting The Food Bank, parking is available at either side of the office entrance, at the back of the building, on Alpine Court or Alpine Road. Please obey the no parking signs and be aware there are large trucks accessing our neighbours’ as well as our loading dock. PLEASE DO NOT PARK IN NEIGHBOURING BUSINESS PARKING LOTS. If possible, we encourage to carpool.

Do You Have a Concern or Complaint?

The Food Bank of Waterloo Region is committed to providing excellent service and support. We recognize that on occasion there may be concerns about our programs and services. We value your input and would encourage you to take the time to provide feedback.

Complaints should submitted directly to The Food Bank of Waterloo Region by phone 519.743.5576 or by email (use the contact form on this page).

View Our Complaints Policy

Alternative Website Formats

The Food Bank of Waterloo Region welcomes feedback on commitment to providing an accessible and barrier-free environment as we uphold the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

Individuals who wish to provide feedback may do so by contacting Human Resources at or by phone 519.743.5576. Alternatively, feedback may be provided by mail to The Food Bank of Waterloo Region, 50 Alpine Court Kitchener, ON N2E 2M7.

Alternative methods of communication for feedback, including in person meeting will be considered upon request.