Contact Us
Office/facility hours:
Monday to Friday: 8:30 a.m.–4:30 p.m.
Friday (May 16 to August 29: 8:30 a.m.–2 p.m.
Closed on Ontario statutory holidays and weekends
Community donation drop-off hours:
Monday, Wednesday, and Thursday: 8:30 a.m.–4:30 p.m.
Tuesday: 8:30 a.m.–8 p.m.
Friday: 8:30 a.m.–2 p.m.
Second Saturday of each month: 9 a.m.–3 p.m.
Centralized Food Assistance Outreach line hours:
Monday to Friday: 9 a.m.–noon
Closed on holidays and weekends
Note: If you are calling after hours, please leave a message and a team member will call you back within one business day.
Email Us
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Parking
When you come to The Food Bank, you can park in several spots: both sides of the office entrance, at the back of the building, on Alpine Court, or Alpine Road. Please follow the no parking signs and be mindful that large trucks also use our loading dock and our neighbours’. Don’t park in other businesses’ lots nearby. If you do, you may be ticketed and/or towed at your expense. If you can, consider carpooling. Thanks for your cooperation!
Do You Have a Concern or Complaint?
At The Food Bank of Waterloo Region, we’re committed to providing excellent service and support. We understand that sometimes there might be issues with the programs or services that we offer and/or support. Your feedback is important to us, so please don’t hesitate to share your thoughts with us.
If you have any complaints, you can reach out to us directly by calling 519.743.5576 or sending an email using the contact form on this page. We appreciate your input!
Accessibility
At The Food Bank of Waterloo Region, we’re committed to creating an accessible and barrier-free environment mandated by the Accessibility for Ontarians with Disabilities Act, 2005, and its regulations.
If you’d like to share feedback on our accessibility efforts, you can contact Human Resources at hr@thefoodbank.ca or by phone 519.743.5576. You can also send feedback by mail to The Food Bank of Waterloo Region, 50 Alpine Court Kitchener, ON N2E 2M7.
We’re open to alternative methods of communication for feedback, including arranging in-person meetings upon request. Your input is valuable to us!