Corporate giving
Sponsorship
Legacy giving
Donate most needed food
First Responders to Food Bank 365
EAT 365
Host a food and fund drive
Volunteer
Events
Advocate
Mobile Pantry
Food Recovery program
Feed Collaboration
Fresh Approaches Food Centre
Perishable hamper line
Community Food Assistance Network
Our team
Community Food Assistance Network
Plans and reports
Careers
Contact us
Directory
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1. General inquiries & public relations
General inquiries
519.743.5576
info@thefoodbank.caNeed food?
519.743.5576 extension 340
needfood@thefoodbank.caVolunteer inquiries
519.743.5576 extension 222
volunteer@thefoodbank.caCorporate food donations/Feed Collaboration
519.743.5576 extension 228
nicolem@thefoodbank.caDonor relations
For donor support, to update your address, or request a tax receipt
519.743.5576 extension 222
donor@thefoodbank.caMedia inquiries
media@thefoodbank.caAre you a student looking to interview a staff member for a school project? Email media@thefoodbank.ca. Note: Some school board affiliated email addresses block responses from external organizations.
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2. Fundraising & sponsorship
For food and fund drive or community event support
519.743.5576 extension 232
events@thefoodbank.caSponsorship
sponsorships@thefoodbank.ca -
3. Finance & operations
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4. People & culture
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5. Events & community
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6. Agency partners & programs
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7. Leadership & executives
Chief Executive Officer
Kim Wilhelm
kimw@thefoodbank.caChief Operating Officer
Rebecca Hempey
rebeccah@thefoodbank.caDirector, Agency and Partner Network Relations
Jaime Bickerton
jaimeb@thefoodbank.caDirector, Food and Facility Operations
Brad Gutscher
bradg@thefoodbank.caManager, Community Events
Becky Riley
beckyr@thefoodbank.caManager, Development
Sarah Worthen
sarahw@thefoodbank.caManager, Marketing and Communications
Michelle Rickard
micheller@thefoodbank.caManager, People, Culture, and Administration
Betina Pereira
betinap@thefoodbank.caManager, Transportation and Logistics
Kyle Strong
kyles@thefoodbank.caManager, Warehouse Operations
Lydia Tavares
lydiat@thefoodbank.ca
Address
The Food Bank of Waterloo Region, 50 Alpine Court, Kitchener, ON N2E 2M7
519.743.5576
Office/facility hours
Monday to Friday: 8:30 a.m.–4:30 p.m.
Closed on weekends and all Ontario statutory holidays
Friday (Victoria Day to Labour Day weekends): 8:30 a.m.–2 p.m.
Community donation drop-off
Monday, Wednesday, Thursday, Friday: 8:30 a.m.–4:30 p.m.
Tuesday: 8:30 a.m.–8 p.m.
Second Saturday of each month: 9 a.m.–3 p.m.
Centralized Food Assistance Outreach line hours
Monday to Friday: 9 a.m.–noon | Closed on holidays and weekends
Note: If you are calling after hours, please leave a message and a team member will call you back within one business day.
Get in touch
Volunteer with us
Volunteers are at the heart of everything we do at The Food Bank of Waterloo Region. From accepting donations and attending events to sorting food, packing hampers, and delivering to our partners, we couldn’t do it without you. Become a volunteer today and make an impact in our community.
Additional resources
Media requests
Want to feature The Food Bank of Waterloo Region in your story? We’re happy to participate in media interviews and share food insecurity data and insights on hunger in our community. Email media@thefoodbank.ca, and we’ll get back to you as soon as possible.
Parking
You can park on either side of our main office entrance, at the back of the building, or on Alpine Court and Alpine Road. Just be sure to follow the no parking signs and avoid parking in neighbouring business lots. Thanks for your cooperation!.
Concerns/complaints
At The Food Bank of Waterloo Region, we’re committed to providing great service and support. If you have any concerns or complaints, please give us a call at 519.743.5576 or fill out a complaint form here. Your feedback helps us serve our community even better. Thank you!
Read our Complaints Policy.
Accessibility
At The Food Bank of Waterloo Region, we’re committed to creating an accessible and barrier-free environment as mandated by the Accessibility for Ontarians with Disabilities Act, 2005, and its regulations. If you’d like to share feedback on our accessibility efforts, you can reach out to our People and Culture team at hr@thefoodbank.ca or call us at 519.743.5576. You can also send feedback by mail to The Food Bank of Waterloo Region, 50 Alpine Court, Kitchener, ON N2E 2M7.
We’re happy to explore alternative ways to communicate, including in-person meetings if needed. Your input helps us make sure everyone has access to our services.